Adacta Dynamics Support Center
As the first Microsoft Business Solutions partner in Slovenia, Adacta is providing you with a new level of support services. Following in the footsteps of large foreign MBS partners or “Navision Solution Centers”, since 15 April 2004 our clients have been able to use the assistance of the Adacta Dynamics Support Center. Adacta Dynamics Support is providing you with the following services via telephone at
(01) 548 39 99 and e-mail at navisupport@adacta.si weekdays from 8:30 to 15:30 (until 15:00 on Fridays): - uninterrupted accessibility and responsivenes
- immediate assistance when facing minor operational problems
- recording of each request submitted (including those sent to the previously used e-mail addresses, i.e. company@adacta.si or by phone)
- monitoring of the problem-solving process and feedback (a consultant is assigned to the task and the time required for the solution is planned)
In order to be able to provide you with immediate assistance when facing operational problems, the Adacta Dynamics Support Center will be: - using access via electronic media (terminal services, Citrix, PCAnywhere, ISL)
- using our copy of your database
- Support Center personnel will be further acquainted with the currently specific problems (i.e. changes in VAT, Intrastat, closing the financial year etc.)
If the Adacta Dynamics Support Center staff is unable to solve the problem or the request proves to be more complex, we will make sure that the appropriate advisors take charge and that your product manager is notified of the problem on time. Adacta Dynamics Support Center services including assistance related to content or services are charged pursuant to support contracts or Adacta’s general pricelist and General Terms. Priority in the solution of requests is given to clients with a signed maintenance contract. The recording of requests as well as the submission of requests to advisors is free of charge. We invite you to re-direct all content- and technical-oriented calls that were previously directed at our advisors, to the Adacta Dynamics Support Center. This way we will eliminate delays in the problem-solving process due to the overload of our advisors who are frequently at meetings or involved in other projects. By doing so we will be able to provide a higher level of oversight over the submitted requests, to solve your problems in a shorter time, and especially avoid “losing” the submitted requests. Contacting the Adacta Dynamics Support Center:
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